ABOUT US — NCI
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Who We Are

The history of closed captioning is inextricably linked with The National Captioning Institute, the nonprofit corporation created in 1979 to provide the option of television access to deaf and hard-of-hearing communities and subsequently to those learning to speak English as a second language.  

NCI’s established importance in the closed captioning industry extends well beyond historical significance, however. For more than  four  decades, we have used innovation and dedication to lead the way in providing high-quality service to viewers, and ground-breaking technologies to the  content providers.   

 These technological developments have enabled the closed captioning industry to flourish, but it’s our training procedures and practices that have yielded the standard-setting group of professional captioners actually responsible for producing “those words on the screen.”   

 With a highly skilled captioning staff and state-of-the-art facilities, NCI supplies world-class captioning services, including but not limited to the following: 

As part of our commitment to media and entertainment access, we additionally provide  Audio Description  services  for people who are blind or have low vision as well as live translations in 40+ languages.     

Contact Us today or Request A Quote  to see how NCI can help ensure your content can be accessed by everyone regardless of viewing platform.  


 
 

“…we’re so grateful to have NCI…”

CHRIS GEE, GISH | THE GOOD HUNT


 

Our Senior Team

Gene Chao

Chairman & Chief Executive Officer

Dr. Chao has been on the NCI Board since 1997 and Chairman and CEO since 1999. Dr. Chao is responsible for guiding the National Captioning Institute’s management team and providing strategic direction for the company. His business acumen and technological expertise have played key roles in the evolution of NCI’s captioning technology, allowing NCI to support its founding mission amidst an ever-changing world.

Beth Nubbe

Executive Vice President and Chief Administrative Officer

Ms. Nubbe joined NCI as a staff captioner in 1984. She worked in production as Director of Offline Captioning and Audio Description media until 2013. In August 2013, Ms. Nubbe moved over to a role in administration and was elected Secretary to the Board of Trustees. In 2018, she was elected Senior VP for Finance, Administration and HR.

Meredith Patterson

President and Chief Operating Officer

Ms. Patterson was hired by NCI as an offline caption editor in 2003. That same year, she was tasked with testing and developing NCI’s proprietary speech recognition software, work that laid the foundation for the Voice Writing Department, of which she became supervisor in 2004, Managing Supervisor in 2009, and Director in 2012. In January 2017, she assumed the role of Director of Production and in October 2018 accepted the title of Vice President for Production, making her responsible for managing the growth, development, and efficiency of all production teams at NCI. In 2021, Ms. Patterson was promoted to Senior Vice President for Operations and Chief Operating Officer. She now serves as President and COO.

Lydy Pinzon-Dadley

Vice President for Sales and Marketing

Ms. Pinzon-Dadley has been with NCI since 2005 and has been instrumental in expanding NCI’s clientele in order to reach Spanish and Latin American audiences. In addition to the sale and marketing of NCI’s services, she oversees NCI’s business partnerships in Latin America and New York.  She has extensive experience fulfilling the captioning, subtitling, and audio description needs of broadcast and cable television networks, educational institutions, public television stations, government entities, and online technology clients.

Stephanie Veverka

Director of Production

Ms. Veverka began her NCI career in 2007 as a Voice Writing trainee, the first hired into NCI’s California office.  In 2008, her superior voice writing skills and caption quality resulted in her promotion to elevated captioner status, the first of any Voice Writer at NCI.  She was promoted to Coordinator in 2008, Supervisor in 2009, Managing Supervisor in 2012, and Director in 2017.  Instrumental in growing and managing NCI’s Voice Writing department on the west coast and now countrywide, Ms. Veverka continues to expand the versatility and capabilities of her staff.

Paula McGraw

Director of Technology

Ms. McGraw brought her senior technical management skills to NCI in 2017. She has extensive experience implementing IT strategies, adapting new technologies, and fostering client relationships. Ms. McGraw manages NCI technology initiatives benefitting captioners as well as customers. Her commitment, communication, and competence have made an extraordinary impact on NCI’s technology goals.

Carrie Nicholson

Director of Voice Writing

Ms. Nicholson joined NCI in 2006 as a Voice Writer in training, working out of the Texas office.  After some time as a training specialist, she was promoted to the role of Supervisor in 2012, and Managing Supervisor in 2021. As a Supervisor, she’s been involved in interviewing VW candidates, training, and helping ensure smooth day-to-day operations of the Voice Writing department. She became Director of Voice Writing in 2022.

 

Our Board Members

 

Careers

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Current Job Openings

A career at NCI means working with the world’s most advanced captioning systems and the best-trained captioning professionals in the prerecorded, live television, and home video industries.

NCI is an equal opportunity employer and is committed to providing a work environment that is free from all forms of discrimination in the terms, conditions, or privileges of employment on the basis of race, color, religion, national origin, citizenship status, sex, age, physical or mental disability, genetic information, pregnancy, ancestry, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other characteristic protected by federal, state, or local law.

NCI Positions:

  • None currently available.

The above list of open positions reflects the current needs of NCI and changes often. As a position is filled or is open, the list will be modified. If you have questions or want to contact the Human Resources Department, click here

 
 

Our Milestones

 

1970’s

1980’s

1990’s

2000’s

 

Our Partners